Mums with pushchairs, elderly people and passengers with disabilities are struggling to use Morley Railway Station because of the steep stairs leading to platform two.
But funding will not be made available to make it easier for them because too few people are using the station.
Mum-of-two Fiona Jarrett said: “I much prefer to use public transport when I can and the kids love the train, but people aren’t always around to help us up the stairs.
“A friend of mine has Cystic Fibrosis. There’s no way she could use the train – and she’s exactly the kind of person who needs to use it.”
IT technician Richard Freestone, 23, is concerned about access issues for disabled people and the elderly.
“The stairs are quite bad in the winter,” he said. “I fell a few years ago down there, which resulted in my watch from New York breaking. Luckily, I wasn’t injured.”
Coun Shirley Varley said the station was “getting tired and gasping for breath”.
“It is yet another problem we have to look at,” she said. “We’re constantly trying to improve matters.”
Northern Rail and Metro have been looking at solutions, but said there were several factors preventing changes to the access.
Drew Haley, client and stakeholder manager for Northern Rail, said: “The main issue is that the Manchester bound platform is situated off an unadopted road. This has minimal lighting, no pedestrian path and is used by heavy lorries so is unacceptable for disabled access.”
One possible solution would be to install a ramp using money from the Government’s Access for All fund.
Mr Haley said: “This scheme is based on station usage numbers and unfortunately at the moment we are not at the footfall level to receive funding for Morley.
“However, passenger numbers are growing and recent improvement schemes will help, as will customer information screens due next year.”
He said that the company was happy to provide alternative transport for disabled passengers through its dedicated helpline until funding was made available to improve access at the station.
Phone: 0808 156 1606.