DCSIMG

Mid Yorkshire Trust receives over 1,400 complaints

The Mid Yorkshire Trust received the fourth most written complaints.

The Mid Yorkshire Trust received the fourth most written complaints.

The NHS trust that runs some of the area’s hospitals is the fourth most complained about in the country.

Mid Yorkshire Hospitals NHS Trust’s hospitals and community health services have received 1,405 written complaints for the year 2013-2014.

In line with the national opinion, the issue which most angered patients in West Yorkshire after “all aspects of clinical treatment” was the attitude of staff. Thirdly was staff’s written and oral communication with patients.

David Melia, interim director of patient and staff engagement at Mid Yorkshire, said: “Patient feedback is very important to help us evaluate our services and make improvements in our care.

“While the number of complaints we receive is very small compared to the number of people we care for every year, we will always take every opportunity to improve the quality of the services, care and experience we provide.”

He added the Trust has a “robust” complaints procedure and Mid Yorkshire’s figures are down on last year.

 

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