Under-staffed care home must improve

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Health inspectors have placed a care home in special measures after they found there were not enough staff to meet people’s needs.

A staff shortage at Carr Gate Nursing Home, which accommodates up to 65 people, some with dementia, led to residents having accidents and not receiving their prescribed pain relief.

The Care Quality Commission (CQC) rated the Lawns Lane home “inadequate” overall after an unannounced inspection in July.

A report, published by the CQC on October 27, said: “We found there were not enough staff to make sure people’s needs were met and we saw this had a significant impact on people’s care and welfare.

“For example, on one unit we saw people had fallen and records highlighted this was because there were too few staff on duty to adequately support those at high risk of falling. Two members of staff told us people’s continence needs were not adequately met and some people in the lounge areas ‘sat in the same pads all day’ without being assisted to the toilet.”

Inspectors judged the home to be “inadequate” - the lowest possible rating - for being safe, effective and well-led, and it was rated as “requires improvement” for being caring and responsive.

The report also said one resident was prescribed paracetamol on an as-needed basis for pain but inspectors could not find any.

The home is run by HC-One Limited. A spokesperson for the home said it had implemented a thorough action plan since the inspection. The spokesperson said: “We continue to work closely with the CQC, and are confident the home is now meeting all essential standards.”