‘Unsafe’ care home is told to improve

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A care home has been told to improve after being found to be breaching care regulations.

Owlett Hall, a 57-bed care home on Bradford Road, Drighlington, was rated as “inadequate” for being a safe place for elderly residents after an inspection by the Care Quality Commission (CQC).

Inspectors who visited on May 18 raised concerns over security at the home after finding the front door unlocked and that there was no door bell.

The report said: “Once inside, the inspection team went unchallenged even though they wandered in one of the corridors where people were in bed.”

They were told by the registered manager that security would be reviewed.

The home was rated as “requires improvement” overall and for being effective, responsive and well-led. It was scored as “good” for being caring.

The report said: “People told us they felt safe and didn’t have any concerns about the care they received.

“However, there was a risk to people’s safety because safeguarding procedures were not always followed.

“Some incidents between people who used the service had not been reported to the appropriate agencies. Medicines were not always managed consistently and safely.”

The report said a concern had been raised before the inspection about care at the home, but it had not been reported to the CQC.

The report said: “During the inspection a safeguarding concern was raised with us.

“This had been shared with some staff who worked at the home prior to the inspection but no action was taken to raise the concern with the local authority.”

The report did find that people were living in a clean and safe environment.

It added: “People we spoke with told us the staff were kind and caring.

“One person said, ‘You couldn’t have it better. Nothing’s too much trouble.’ Another person said, ‘They’re all pleasant’.”

Staffing was being increased at the home to make sure residents were safe.