Watchdog orders care home to improve

Vivian House
Vivian House

Bosses of an understaffed care home were ordered to take “urgent action” during an unannounced inspection.

Inspectors from the Care Quality Commission (CQC) found there were not enough staff to meet people’s care needs at Morley Manor Residential Home.

They rated the home, which supports up to 31 people living with dementia, as “Requires Improvement” overall and “Inadequate” for being safe.

A report, published by the CQC on January 25, said staff were regularly rushed and under pressure to meet residents’ needs during their visit.

Inspectors saw that one worker had to stop serving breakfast to tend to a resident and staff failed to answer calls from people or bells.

The report said: “We concluded there were regularly insufficient staff to adequately meet people’s care and support needs.”

Due to staffing levels and absences during the inspection last October, care workers had to also carry out cleaning tasks at the Brunswick Street home.

Inspectors also found some residents did not have access to hot water in their bathrooms for more than a year.

The report said: “Staff told us they took bowls of hot water to these rooms when it was required.

“We discussed this with the registered manager and provider during the inspection and told them to take urgent action.”

The care home, run by W & S Red Rose Healthcare Limited, was rated as “Requires Improvement” for being effective, caring, responsive and well-led.

The report said: “People we spoke with told us they felt safe in the home and we saw they were relaxed in the presence of staff and other people.”

The Observer & Advertiser contacted the care home’s manager, who declined to comment.